Yaosilk
Phone: +86 0512-65813881
Email: Contact@art-yao.com

In-Store Stock

Real-Time Stock Inquiry
Our in-store stock levels are updated in real time. For the latest availability of specific products, you can contact our customer service team via the above phone or email, or consult our in-store staff directly.

Stock Limitations
In-store stock is available while supplies last. We do not reserve products by default unless a formal reservation is made through our official channels and confirmed by our team.

Stock Restock Notification
For out-of-stock items, you can register for restock notifications with our in-store staff or customer service. We will inform you promptly via your registered contact information once the products are restocked.

Stock Consistency
In-store stock is independent of online store inventory. The availability of products displayed on our official website or mobile app does not represent in-store stock status.

Free Shipping

Eligibility & Coverage
Yaosilk offers complimentary standard shipping for all online orders meeting the minimum order value in the destination region. Free shipping is available for most countries and regions worldwide, including North America, Europe, Asia, Australia and the Middle East. For orders below the minimum value, a standard shipping fee will be charged according to your location and order weight.

Shipping Carriers & Delivery Time
We cooperate with reliable global logistics partners such as DHL, FedEx, UPS and local postal services to ensure safe and timely delivery.

Standard free shipping takes 5-10 business days for most regions; express shipping options are available for an additional fee with a delivery time of 2-4 business days.
Delivery time may be slightly extended for remote areas, and we will notify you of the estimated delivery date at checkout.

Important Notes
All free shipping orders are fully trackable via the tracking number sent to your registered email after dispatch.
Import duties, VAT and other local customs charges are borne by the customer where applicable, in accordance with the laws and regulations of the destination country.
Free shipping does not apply to PO boxes, APO/FPO addresses or some restricted remote areas.

Peace of Mind Returns
30-Day Return & Exchange Guarantee
You have the right to return or exchange unused, undamaged products in their original packaging within 30 days of receiving your order, for any reason and without providing additional explanations. We promise a hassle-free return process and timely refund or exchange processing.

Free Return for Qualified Orders

Free return shipping is provided for orders with product quality issues, incorrect delivery or misdescription. We will send a pre-paid return label to your email for your convenience.

For returns due to personal reasons, the return shipping fee will be borne by the customer, and the original shipping fee is non-refundable.

Return Exceptions
The following items are not eligible for return or exchange to ensure product hygiene and brand rights:
Customized or personalized silk products
Products that have been worn, washed, altered or damaged by the customer
Silk products without original packaging, tags or accessories
Refund & Exchange Process
Contact our customer service team via email or official contact details to initiate a return request and provide your order number and reason for return.

Our team will confirm your request within 24 business hours and guide you through the subsequent steps.
For approved returns, we will process your refund or exchange within 5-7 business days of receiving the returned items. Refunds will be credited back to your original payment method.

Quality Assurance Support
If you find any quality problems with our silk products after use, please contact our customer service with photos and detailed descriptions. We will provide solutions such as repair, replacement or full refund according to the actual situation, to ensure your shopping experience with peace of mind.